At RASS BY JUNAID, we want you to love every piece you purchase. If you are not fully satisfied with your order, we offer a return, exchange, and refund process designed to be simple, fair, and transparent.

1. Returns & Exchanges

Eligibility:

  • Returns or exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • Custom-stitched or altered items are not eligible.

Process:

  1. Contact us via WhatsApp, email, or the contact form within 7 days.

  2. Provide your order number and reason for return or exchange.

  3. Send the item back to us via courier (customer covers return shipping).

  4. Once the item passes quality inspection, we will process the exchange or initiate a refund if requested.

Exchanges:

  • You can exchange your item for another product of equal or similar value.

  • If the replacement item is unavailable, you may request a refund.

2. Refunds

Eligibility:

  • Refunds are available for:

    • Faulty or damaged items

    • Wrong items sent by RASS BY JUNAID

    • Items unavailable for exchange

Process:

  • Refunds are processed after inspection of the returned item.

  • Refunds are issued via:

    • Bank Transfer

    • JazzCash / Easypaisa

  • Refunds may take 3–7 working days depending on your bank or payment provider.

3. Non-Returnable Items

  • Used, washed, or damaged items

  • Custom-stitched or altered garments

  • Sale or clearance items

4. Important Notes

  • Please include all original tags and packaging when returning an item.

  • Shipping charges for returns/exchanges are borne by the customer, except in cases of faulty or wrong items.

  • RASS BY JUNAID reserves the right to refuse returns that do not meet the policy criteria.

Thank you for shopping with RASS BY JUNAID. We are committed to ensuring your experience is smooth and satisfying, every step of the way.